LMS per a Cadenes de Retail

Per a compliment i operacions retail

Per a qui

• HQ cadena
• Gerents
• Caixers i personal
• E-commerce

Course Pack

Course outlines ready for SME content. Ship-ready modules cover the most common retail training needs.

• Retail Compliance 101

  Cashier essentials: refund/return policy, age-restricted items, gift cards, fraud red flags.

  4 modules · 60 min · KZ_ZRK_94V, PCI_DSS

• Loss Prevention Fundamentals

  External theft, internal shrinkage, ORC (Organized Retail Crime) recognition + safe response.

  4 modules · 75 min · OSHA_1910

• ADA Accessibility for Retail

  Aisle width, signage, fitting-room access, communication with customers with disabilities.

  3 modules · 45 min · ADA

• Food Service in Retail (HACCP-Lite)

  For grocery + convenience: temperature control, cross-contamination, allergen labelling.

  3 modules · 50 min · KZ_ZRK_94V

• Customer Service Excellence

  ServQual, active listening, LAST framework for complaints, calm de-escalation of angry customers.

  3 modules · 50 min

• PCI DSS for In-Store Payments

  Card handling, contactless / NFC, skimmer detection, 24h incident reporting per PCI DSS v4.0.

  3 modules · 60 min · PCI_DSS

• OSHA Retail Safety

  Slip / trip / fall, manual lifting, ergonomics for cashiers, emergency evacuation drills.

  3 modules · 60 min · OSHA_1910

• Diversity, Equity & Inclusion in Retail Operations

  Bias-free customer service, harassment-prevention bystander 5D model, inclusive hiring basics.

  3 modules · 50 min · EU_GDPR_RETAIL